Terms and conditions

Event cancellation and substitution policy
Where 14 days or more written (fax, email, post) notice of cancellation is received a full refund will be given. Thereafter, no refund is available. However, you may nominate a substitute delegate at no additional charge up to the event date.
National conference cancellation and substitution policy
Registration may be cancelled 30 days before the conference for a full refund. Registrations cancelled within 14 days of the event will incur a 20% administration fee (ie, 20% of the registration fee). Substitution is permitted at any time. All cancellations and substitutions must be submitted in writing.
Should circumstances dictate, the organiser reserves the right to alter the program, however every effort will be made to ensure a program of equivalent standard and value should unavoidable changes occur.
Privacy policy
NSW ITABs recognises that your privacy is very important to you and we are committed to protecting your personal information.
Collection of personal information
NSW ITABS collects both personal information and anonymous information. We collect personal information about you and your interactions with us, for example when you or visit one of our websites. Personal information is collected only from your direct purchases, requests and correspondence, and only after you consented to NSW ITABS using this information by way of accepting this Privacy Policy. From time to time, NSW ITABS may invite you to participate in surveys. These surveys are designed to ensure that our services as relevant to you as possible.
Use of personal information
NSW ITABS will use personal information provided to it for our primary purposes and secondary purposes. By agreeing to this policy, you consent to NSW ITABS using your personal information for the following.
Primary purposes may include:
  1. Providing you with products and services you have ordered, or contacting you in relation to these orders
  2. Answering direct enquiries
  3. Informing you of new products which may be of interest to you
  4. Providing customer service
  5. Complying with legal obligations where necessary
  6. undertaking planning, research and statistical analysis
Secondary purposes:
  1. Billing and account management
  2. Improving our products, services and websites
  3. Improving our marketing and promotional efforts